Visual interactive voice response system
US10270908B2 · kind B2 · utility
Inventors
Key dates
| Filing date | Oct 10, 2016 |
| Grant date | Apr 23, 2019 |
| Priority date | — |
| Expiry date | Oct 10, 2036 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/253
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A request is received from a communications device to execute an interaction site. A request is transmitted to the automated response system. First instructions that provide one or more steps of the multi-step communication flow between the communications device and the automated response system are received from the automated response system. In response to determining that the request is for the voice-interaction with the interaction site, second instructions that provide the one or more steps through a voice interaction with a user of the communications device are determined and transmitted to the communications device. In response to determining that the request is for the visual-interaction with the interaction site, third instructions that provide the one or more steps through a visual interaction with the user of the communications device are determined and transmitted to the communications device.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.