Patent · US Active

System and methods for scheduling and optimizing inbound call flow to a call center

US10277742B2 · kind B2 · utility

2Cited by

19References

20Claims

0Family size

Inventors

Nikolay Anisimov · Concord, US
Sergey Fedorov · Moraga, US
Herbert W.A. Ristock · Walnut Creek, US

Key dates

Filing date	Jan 23, 2017
Grant date	Apr 30, 2019
Priority date	—
Expiry date	Feb 15, 2037

Classification

Technology area (CPC H)Electricity
CPC primaryH04M2203/2005
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

A method for providing inbound call reservations to a communication center has steps for monitoring service access points into the communication center by reservation software executing from a machine-readable medium, evaluating communicators and potential communicators, and issuing invitations for reserved communication sessions to qualified communicators and potential communicators, the reserved times coordinated according to data pertaining to predicted communication load and resource availability statistics.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.