Interactive voice response system crawler
US10291776B2 · kind B2 · utility
4Cited by
4References
23Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Apr 5, 2016 |
| Grant date | May 14, 2019 |
| Priority date | — |
| Expiry date | Mar 12, 2037 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M7/1295
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system for interactive voice response system crawling, comprising an IVR crawler that may be VXML, design specification, DTMF or ASR/NLSR speech-based in nature and traverses an IVR menu to discover possible interaction paths and produces test cases based on those paths, and a database that stores test cases produced by the IVR crawler during operation, and a method for using an IVR crawler to perform a system migration.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.