Agent application and integrated call processing platform
US10298758B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | May 17, 2018 |
| Grant date | May 21, 2019 |
| Priority date | — |
| Expiry date | May 17, 2038 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/404
- WIPO fieldMedical technology
- WIPO sectorInstruments
Abstract
Agents operating at call centers or other customer support service networks may assist large numbers of customers consecutively and in a dynamic manner. One example may include populating a portion of a first agent user interface of a first agent device with a first customer profile, identifying a second agent device currently assigned a second customer call with second customer call information related to the first customer call information, comparing the first customer call information to the second customer call information, determining the second customer call information exceeds a relevancy threshold when compared to first customer call information, populating a portion of a second agent user interface of the second agent device with the portion of the first agent user interface, and updating the first agent user interface by removing the first customer call information and providing another customer call to the first user agent device.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.