Patent · US Active

System and method for generating metadata for a recorded session

US10334101B2 · kind B2 · utility

2Cited by

0References

17Claims

0Family size

Assignee

NICE LTD. · IL

Inventors

Tal Gluck · Raanana, IL
Tal Zur · Rishon LeZion, IL
Efim Kolodizner · Ashdod, IL

Key dates

Filing date	May 22, 2013
Grant date	Jun 25, 2019
Priority date	—
Expiry date	Jun 17, 2035

Classification

Technology area (CPC H)Electricity
CPC primaryH04M2203/551
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

System and method for completing metadata for a recorded session. A recorder may initiate a recording of a session to produce a recorded session. The recorder may mark the recorded session as an incomplete or bad session. The session may be inserted into a bad sessions list. The bad sessions list may be examined and metadata related to sessions included therein may be used to update an operational database. Other embodiments are described and claimed.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.