Skill-based secure dynamic contact center agent access
US10341318B2 · kind B2 · utility
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1References
19Claims
0Family size
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Key dates
| Filing date | Nov 6, 2015 |
| Grant date | Jul 2, 2019 |
| Priority date | — |
| Expiry date | Jan 7, 2036 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04W12/08
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Methods, systems and computer readable media for providing skill-based, secure and dynamic contact center agent network access are described.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.