Patent assignee · US · COMPANY

Avaya Inc.

🏢 View company profile →
2,337Patents
2,225Active
2,337Granted
66Portfolio score

Filing activity: Oct 30, 1996 → Mar 29, 2022 · 912 expiring within 5 years

Most-cited patents

PatentTitleAreaCited byStatus
US7920678B2 Personal virtual assistant Electricity 461 Active
US8107401B2 Method and apparatus for providing a virtual assistant to a communication participant Physics 435 Active
US8000453B2 Personal virtual assistant Electricity 435 Active
US8972878B2 Screen icon manipulation by context and frequency of Use Electricity 338 Active
US7849506B1 Switching device, method, and computer program for efficient intrusion detection Electricity 301 Active
US6704410B1 System for automatically assigning skill levels to multiple skilled agents in call center agent assignment applications Electricity 296 Expired
US8000989B1 Using true value in routing work items to resources Physics 266 Active
US7538685B1 Use of auditory feedback and audio queues in the realization of a personal virtual assistant Electricity 263 Active
US8909693B2 Telephony discovery mashup and presence Electricity 261 Active
US7936867B1 Multi-service request within a contact center Electricity 261 Active
US7660715B1 Transparent monitoring and intervention to improve automatic adaptation of speech models Physics 243 Active
US8068824B2 Automated reconnection of interrupted voice call session Electricity 242 Active
US7734032B1 Contact center and method for tracking and acting on one and done customer contacts Electricity 234 Active
US8509114B1 Circuit emulation service over IP with dynamic bandwidth allocation Electricity 224 Active
US9300718B2 System and method for keyword-based notification and delivery of content Electricity 199 Active
US7457249B2 Alternate routing of media connections within a single communications system across public or private network facilities Electricity 195 Active
US7936863B2 Method and apparatus for providing communication tasks in a workflow Physics 193 Active
US7633942B2 Network traffic generation and monitoring systems and methods for their use in testing frameworks for determining suitability of a network for target applications Electricity 177 Expired
US8848879B1 Customizable notification based on recent communication history Electricity 173 Active
US7831733B2 Policy-based forwarding in open shortest path first (OSPF) networks Electricity 170 Expired
US7756032B2 Method and apparatus for communicating data within measurement traffic Electricity 169 Expired
US7873074B1 Adaptive selection of bandwidth parameters to meet a service provider pricing model Electricity 168 Active
US6690788B1 Integrated work management engine for customer care in a communication system Electricity 166 Expired
US7436947B2 Method and apparatus for automatic notification and response based on communication flow expressions Electricity 165 Expired
US7536437B2 Presence tracking and name space interconnection techniques Electricity 144 Expired

Source: USPTO / EPO open patent data. Counts and citation impact are objective bibliographic measures.