Agent application and integrated call processing platform
US10341489B1 · kind B1 · utility
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3References
20Claims
0Family size
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Key dates
| Filing date | May 25, 2017 |
| Grant date | Jul 2, 2019 |
| Priority date | — |
| Expiry date | Jun 15, 2037 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG16H10/60
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Agents operating at call centers or other customer support service networks may assist large numbers of customers consecutively and in a dynamic manner. One example may include receiving a number of calls for customer service support from a corresponding number of customer devices at a call server, prioritizing an order of the calls based on the parsed content, assigning the calls to corresponding agent devices, and modifying the order of the calls based on changes to at least one of the customer status and agent availability.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.