Systems and methods for hierarchical dual-dynamic exception management

US10346915B1 · kind B1 · utility

Assignee

• JPMORGAN CHASE BANK, N.A. · US

Inventors

• John Tang · Phoenix, US
• Rajesh L. Tolani · Upper Saddle River, US
• Jeremy M. Dobrick · London, GB
• Frank VAN HOOF · Ferndown, GB
• Ciaran Kelly · Dublin, IE
• Kirk Trivett · Romford, GB
• David C. Bertram · London, GB
• Christine Duggan · Monroe, US
• Jayant V. Gokhale · Edison, US
• Benjamin F. Sylvester, III · Darien, US

Key dates

• Filing date: May 10, 2016
• Grant date: Jul 9, 2019
• Expiry date: Sep 24, 2037

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q40/12
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Systems and methods for hierarchical dual-dynamic exception management are disclosed. In one embodiment, the system and method may provide: (1) hierarchical exception modelling, metric algorithms and aggregation; (2) node level exception metric algorithm and high-level status algorithm calculation; (3) node level investigation via “explain” of exception factors (e.g., focusing an analyst on a particular issue); (4) node level tracking workflow management through ability to add commentary, multiple-person signoff, and high-level status calculation overrides; (5) visibility, auditable compliance reporting; (6) dashboard for internal operational analysts/managers with full investigation view; (7) dashboard for external clients with sub views; (8) generic data interface to existing workflow management system; and (9) machine learning component such that the exception metric can be intelligently re-adjusted (for example, if there are too many false positives then make the thresholds more forgiving). Other features and/or advantages may be provided as is necessary and/or desired.