Automated contact center customer mobile device client infrastructure testing
US10469418B2 · kind B2 · utility
1Cited by
6References
8Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Oct 20, 2017 |
| Grant date | Nov 5, 2019 |
| Priority date | — |
| Expiry date | Oct 20, 2037 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L41/5093
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
An automated contact center agent mobile device client infrastructure testing system comprising a mobile device command repository is disclosed. The system also has a mobile device control module that retrieves mobile device commands from the repository, receives instructions, data, and parameters for contact center device testing, runs predesignated contact center device test suites on at least one mobile device, receives contact center device test suite result data from mobile devices, and forwards the contact center device test suite result data received from mobile devices to a contact center device test manager system.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.