Efficient mechanism for customer feedback from a voice call
US10560577B2 · kind B2 · utility
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19Claims
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Key dates
| Filing date | Mar 20, 2015 |
| Grant date | Feb 11, 2020 |
| Priority date | — |
| Expiry date | Oct 6, 2035 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/401
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
System and method to provide customer feedback in a telephone call between a customer and a contact center, the method comprising: monitoring an audio media stream from the customer in the telephone call, detecting a dual tone multi frequency (DTMF) feedback code within the monitored media stream, and assigning a feedback rating from the detected feedback code.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.