Patent · US Active

System and method for interaction callback pacing

US10645226B2 · kind B2 · utility

2Cited by

4References

10Claims

0Family size

Inventors

Vladimir Mezhibovsky · San Francisco, US
Nikolay Korolev · Concord, US
Herbert Willi Artur Ristock · Walnut Creek, US

Key dates

Filing date	Mar 31, 2016
Grant date	May 5, 2020
Priority date	—
Expiry date	May 1, 2036

Classification

Technology area (CPC H)Electricity
CPC primaryH04M3/5238
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

A system includes a processor and a memory. The memory stores instructions, which when executed by the processor, causes the processor to receive a request for an interaction with an agent device. The processor determines a patience time threshold for the customer in response to the request for an interaction. The processor suggests to return to the interaction at a time based on the patience time threshold, and performs the return interaction by the agent device based on the determination.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.