Nikolay Korolev
42Patents
8h-index
34Co-inventors
71Inventor score
Filing activity: Apr 21, 2009 → May 25, 2018
Most-cited inventions
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US9674361B2 | System and method for intelligent task management in a workbin | Electricity | 103 | Active |
| US9596350B1 | Virtual interactions in contact center operations | Electricity | 85 | Active |
| US9609131B2 | Activities assignment optimization for multi-skill contact center | Electricity | 21 | Active |
| US9823949B2 | System and method for intelligent task management and routing | Electricity | 16 | Active |
| US8259924B2 | System for creation and dynamic management of incoming interactions | Electricity | 12 | Active |
| US8351594B2 | System for indicating priority levels for transaction and task engagement in a call center | Electricity | 12 | Active |
| US9154627B2 | Activities assignment optimization for multi-skill contact center | Electricity | 11 | Active |
| US10171669B2 | System and method for routing interactions for a contact center based on intelligent and dynamic routing considerations | Electricity | 10 | Active |
| US8238543B2 | System and methods for predicting future agent readiness for handling an interaction in a call center | Electricity | 8 | Active |
| US9392115B2 | System and method for contact center activity routing based on agent preferences | Electricity | 6 | Active |
| US9159037B2 | Context aware interaction | Electricity | 6 | Active |
| US8995644B2 | System and method for exposing customer availability to contact center agents | Electricity | 5 | Active |
| US9955012B2 | Pacing in knowledge worker engagement | Electricity | 4 | Active |
| US10127321B2 | Proactive knowledge offering system and method | Physics | 4 | Active |
| US9781270B2 | System and method for case-based routing for a contact | Electricity | 4 | Active |
| US9866695B1 | System and method for predictive routing based on a customer journey patience | Electricity | 3 | Active |
| US9654634B2 | Management of transaction routing to enterprise agents | Electricity | 3 | Active |
| US10373171B2 | System and method for making engagement offers based on observed navigation path | Physics | 3 | Active |
| US9838537B2 | System for indicating priority levels for transaction and task engagement in a call center | Electricity | 2 | Active |
| US9357069B2 | System for indicating priority levels for transaction and task engagement in a call center | Electricity | 2 | Active |
| US9934491B2 | Context aware interaction | Electricity | 2 | Active |
| US9578071B2 | Context aware interaction | Electricity | 2 | Active |
| US10645226B2 | System and method for interaction callback pacing | Electricity | 2 | Active |
| US9986096B2 | System and method for site aware routing for callback | Electricity | 1 | Active |
| US10162685B2 | System and method for intelligent task management and routing | Electricity | 1 | Active |
Source: USPTO / EPO open patent data. Inventor disambiguation is heuristic; counts are objective bibliographic measures.