Suggesting resources using context hashing
US10650311B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Dec 19, 2016 |
| Grant date | May 12, 2020 |
| Priority date | — |
| Expiry date | Sep 4, 2037 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/18
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A first user and a second user may exchange messages during a session and the exchanged messages may be processed to suggest resources to the first user. For example, the first user may be a customer service representative assisting a customer, and the suggested resources may include text of a message to send to the customer. The resources may be suggested by computing a semantic representation of the messages in the session, computing a context vector that describes a context of the session, computing a context hash vector from the context vector, and retrieving one or more resources from a data store of resources using the context hash vector. Information about a resource may be presented to the first user to assist the first user in responding to the second user.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.