Inventor · Longmont, CO, US

Shawn Henry

29Patents
12h-index
43Co-inventors
77Inventor score

Filing activity: Jun 25, 2012 → Mar 10, 2023

Most-cited inventions

PatentTitleAreaCited byStatus
US9715496B1 Automatically responding to a request of a user Electricity 145 Active
US10482875B2 Word hash language model Physics 90 Active
US9805371B1 Automatically suggesting responses to a received message Electricity 83 Active
US9807037B1 Automatically suggesting completions of text Electricity 69 Active
US10169315B1 Removing personal information from text using a neural network Physics 45 Active
US10109275B2 Word hash language model Physics 29 Active
US10083451B2 Using semantic processing for customer support Electricity 29 Active
US9892414B1 Method, medium, and system for responding to customer requests with state tracking Physics 28 Active
US10489792B2 Maintaining quality of customer support messages Physics 19 Active
US10097690B1 Detecting events from customer support sessions Electricity 19 Active
US10453074B2 Automatically suggesting resources for responding to a request Electricity 17 Active
US11216510B2 Processing an incomplete message with a neural network to generate suggested messages Physics 14 Active
US10650311B2 Suggesting resources using context hashing Electricity 8 Active
US10535071B2 Using semantic processing for customer support Electricity 7 Active
US11386259B2 Removing personal information from text using multiple levels of redaction Physics 7 Active
US10984781B2 Identifying representative conversations using a state model Physics 7 Active
US10878181B2 Removing personal information from text using a neural network Physics 5 Active
US10693748B2 Activity feed service Electricity 5 Active
US10762423B2 Using a neural network to optimize processing of user requests Physics 3 Active
US9531757B2 Management of security policies across multiple security products Electricity 3 Active
US11615422B2 Automatically suggesting completions of text Electricity 3 Active
US10334106B1 Detecting events from customer support sessions Electricity 2 Active
US11790376B2 Predicting customer support requests Electricity 1 Active
US12149523B2 Event based authentication Physics 0 Active
US12039545B2 Third-party service for suggesting a response to a received message Electricity 0 Active

Source: USPTO / EPO open patent data. Inventor disambiguation is heuristic; counts are objective bibliographic measures.