Managing multifaceted, implicit goals through dialogue
US10671941B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | May 23, 2019 |
| Grant date | Jun 2, 2020 |
| Priority date | — |
| Expiry date | May 23, 2039 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L2015/228
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
System and method of generating an executable action item in response to natural language dialogue are disclosed herein. A computing system receives a dialogue message from a remote client device of a customer associated with an organization, the dialogue message comprising an utterance indicative of an implied goal. A natural language processor of the computing system parses the dialogue message to identify one or more components contained in the utterance. The planning module of the computing system identifies the implied goal. The computing system generates a plan within a defined solution space. The computing system generates a verification message to the user to confirm the plan. The computing system transmits the verification message to the remote client device of the customer. The computing system updates an event queue with instructions to execute the action item according to the generated plan upon receiving a confirmation message from the remote client device.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.