Digital service interface
US10673954B2 · kind B2 · utility
0Cited by
1References
18Claims
0Family size
Inventors
Key dates
| Filing date | Jun 8, 2016 |
| Grant date | Jun 2, 2020 |
| Priority date | — |
| Expiry date | Feb 7, 2037 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/523
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A state of a registered device that is different from a user device may be determined by a digital service interface. First event data that includes an identification of the registered device and the state of the registered device may be transmitted to the contact center by the digital service interface. Second event data that includes the state of the registered device and information that enables the user to establish the communications session with the contact center may be provided to a user of the user device.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.