Cliff Bell
18Patents
3h-index
11Co-inventors
49Inventor score
Filing activity: Jul 31, 2014 → Jun 18, 2023
Most-cited inventions
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US10645225B1 | Systems and methods relating to chat interfaces | Electricity | 13 | Active |
| US9961076B2 | System and method for identity authentication | Electricity | 9 | Active |
| US9723145B2 | System and method for analysis and correlation of scoring and customer satisfaction | Electricity | 7 | Active |
| US10313341B2 | System and method for identity authentication | Electricity | 3 | Active |
| US11063943B2 | System and method for re-authentication of asynchronous messaging | Electricity | 3 | Active |
| US9491294B2 | System and method for marketing attribution in an enterprise | Electricity | 2 | Active |
| US10277478B2 | Connected machine initiated service | Electricity | 2 | Active |
| US10152727B2 | System and method for marketing attribution in an enterprise | Electricity | 2 | Active |
| US12095949B2 | Real-time agent assist | Physics | 1 | Active |
| US9888122B2 | System and method for dynamic call diversion | Electricity | 1 | Active |
| US11893904B2 | Utilizing conversational artificial intelligence to train agents | Electricity | 1 | Active |
| US11461667B2 | System and method for controlled knowledge system management | Physics | 1 | Active |
| US10171672B2 | System and method for dynamic call diversion | Electricity | 0 | Active |
| US10673954B2 | Digital service interface | Electricity | 0 | Active |
| US10812347B2 | Connected machine initiated service | Electricity | 0 | Active |
| US9864952B2 | Controlled question and answer knowledge system management confirming customer does not want to terminate/cancel service/relationship | Physics | 0 | Active |
| US12418615B2 | Technologies for contact center agent incentivization via automated gamification | Physics | 0 | Active |
| US12346852B2 | Technologies for facilitating near real-time communication between a user device and a back-office device | Electricity | 0 | Active |
Source: USPTO / EPO open patent data. Inventor disambiguation is heuristic; counts are objective bibliographic measures.