Patent · US Active

System and method for contact center communications

US10701206B2 · kind B2 · utility

0Cited by

8References

19Claims

0Family size

Inventors

Benjamin Friend · Campbell, US
Marat Irner · Santa Clara, US
Christopher Connolly · Cadillac, US
Herbert Willi Artur Ristock · Walnut Creek, US
Leonid Vymenets · North York, CA
Colin Leonard · Raleigh, US
Vladimir Mezhibovsky · San Francisco, US
Josef Eric Eisner · Larkspur, US

Key dates

Filing date	Jul 1, 2016
Grant date	Jun 30, 2020
Priority date	—
Expiry date	Jun 23, 2037

Classification

Technology area (CPC H)Electricity
CPC primaryH04M2203/609
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

A system can connect multiple disparate web products and services through a common interface. Each product can function with or without other plugins as the features are dynamic based on what plugins are available. Desktops for contact centers can provide dynamic adjustment for given usage contexts. Secure electronic communication between parties reduce exposure to a man-in-the-middle attack within a contact center deployment equipped with interactive voice response functionality.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.