Method and system for managing availability states of a user to communicate over multiple communication platforms

US10728392B1 · kind B1 · utility

Assignee

• InContact Inc. · US

Inventors

• Deshmukh Tushar Chandrakant · Pune, IN
• Ashish Seth · Los Altos, US
• Sebastien Roland Mancel · Danville, US
• Pathak Amar Sureshrao · Pune, IN
• Dipjyoti Saikia · Pune, IN
• Joglekar Omkar Shrihari · Pune, IN
• Mirasdar Anand Vasudeo · Pune, IN

Key dates

• Filing date: Mar 20, 2019
• Grant date: Jul 28, 2020
• Expiry date: Mar 20, 2039

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04M3/5237
• WIPO field: Telecommunications
• WIPO sector: Electrical engineering

Abstract

A computerized method for managing availability states of a user to communicate over multiple communication platforms may include a processor of a computerized system communicating with at least two communication platforms. The processor may be configured to detect a change in an availability state of a user to communicate over a first communication platform from the at least two communication platforms, upon detecting the change, to map availability states of the user to other communication platforms in the at least two communication platforms using a set of mapping rules indicating whether the user is available to manage communications over the other communication platforms, to synchronize the mapped availability states of the user with the other communication platforms, and to rerouting incoming communications to any of the other communication platforms to another user if the user is unavailable to manage the incoming communications based on the synchronized availability states.