InContact Inc.
🏢 View company profile →65Patents
65Active
65Granted
61Portfolio score
Filing activity: Oct 9, 2007 → May 7, 2023 · 8 expiring within 5 years
Most-cited patents
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US8396205B1 | Systems and methods of supervising contacts | Electricity | 80 | Active |
| US8478848B2 | Multi-tiered media services using cloud computing for globally interconnecting business and customers | Electricity | 35 | Active |
| US8180666B2 | Real-time performance based incentives for company representatives in contact handling systems | Electricity | 25 | Active |
| US8180662B2 | Rapid deployment of training for company representatives in contact handling systems | Electricity | 23 | Active |
| US8209207B2 | Broad-based incremental training sessions for company representatives in contact handling systems | Electricity | 20 | Active |
| US8209209B2 | Providing work, training, and incentives to company representatives in contact handling systems | Electricity | 20 | Active |
| US8223948B2 | Multi-tiered media services for globally interconnecting businesses and customers | Electricity | 20 | Active |
| US8254558B2 | Contact handling systems including automated return contact response reminders | Electricity | 19 | Active |
| US8351595B2 | Restoration of a caller to a previous place in an on-hold queue | Electricity | 19 | Active |
| US10970682B1 | System and method for agent scheduling using mixed integer linear programming | Physics | 17 | Active |
| US9106724B1 | Communication aggregation | Electricity | 14 | Active |
| US9111239B2 | Activity recording of contact handling system agents | Electricity | 10 | Active |
| US10728392B1 | Method and system for managing availability states of a user to communicate over multiple communication platforms | Electricity | 10 | Active |
| US11146690B2 | Systems and methods for dynamic voice-over-internet-protocol routing | Electricity | 8 | Active |
| US8976953B2 | Systems and methods of controlling confidential communication in contact handling systems | Electricity | 5 | Active |
| US9723075B2 | Systems and methods for data synchronization management between call centers and CRM systems | Electricity | 4 | Active |
| US11477322B1 | System and method for prioritizing tenants for a service for a request router in a cloud-based software as a service (SaaS) platform contact-center | Electricity | 3 | Active |
| US8842821B2 | Systems and methods of using machine translation in contact handling systems | Electricity | 2 | Active |
| US11337133B1 | Systems and methods for optimal channel selection | Electricity | 2 | Active |
| US8913116B2 | Systems and methods of contact monitoring | Physics | 2 | Active |
| US10666806B1 | System and method for maximizing capacity of an agent in a contact center by Omni Session Handling | Electricity | 2 | Active |
| US11070916B2 | Systems and methods for distinguishing audio using positional information | Electricity | 1 | Active |
| US10484538B2 | Computer-implemented method of fowarding calls predictive dialer system and data base | Electricity | 1 | Active |
| US11838287B2 | Enabling a mode of interaction to support specially-abled needs of agents, via a web app in a contact center | Physics | 1 | Active |
| US11995335B2 | System and method for determining and utilizing an effectiveness of lifecycle management for interactions storage, in a contact center | Physics | 1 | Active |
Source: USPTO / EPO open patent data. Counts and citation impact are objective bibliographic measures.