Connected machine initiated service
US10812347B2 · kind B2 · utility
Inventors
Key dates
| Filing date | Mar 11, 2019 |
| Grant date | Oct 20, 2020 |
| Priority date | — |
| Expiry date | Mar 11, 2039 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L41/0686
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Event data that includes an identification of a registered device and a state of the registered device may be received by a contact center, where the registered device is different from the user device. A resource requirement for a communications session between a user device and an agent device may be determined by the contact center based on the event data. Routing information that enables the user device to establish a communications session with the agent device without a need for a user of the user device to provide the identification of the registered device to an agent of the agent device may be generated by the contact center based on the resource requirement.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.