Context data display for a graphically interactive voice response system
US10827062B1 · kind B1 · utility
4Cited by
1References
20Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Oct 31, 2019 |
| Grant date | Nov 3, 2020 |
| Priority date | — |
| Expiry date | Oct 31, 2039 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2201/42
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
The graphical programming call router features a rich library of powerful and easy-to-use components that administrators can use to seamlessly drop in contact center actions such as data dips, complex interactive voice responses (“IVRs”) and call recordings, among many others. This makes it easy to visualize the exact structure and outcome of any call flow. The graphical programming call router also offers granular queue management functionality so you can get specific around call prioritization, wait time and time-based actions on virtual queues.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.