Talkdesk, Inc.
41Patents
41Active
41Granted
54Portfolio score
Filing activity: May 21, 2019 → Aug 28, 2023
Most-cited patents
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US10827071B1 | System and method for SMS and email enabled automated agent assistance within a cloud-based contact center | Electricity | 26 | Active |
| US10827069B1 | Computerized system for geographically splitting traffic for a graphically interactive voice response system | Electricity | 14 | Active |
| US10812655B1 | Methods and systems for seamless outbound cold calls using virtual agents | Physics | 13 | Active |
| US10929796B1 | Scheduling agents using skill group weights | Electricity | 5 | Active |
| US10944870B1 | Customer experience options in a graphically interactive voice response system | Electricity | 4 | Active |
| US10827062B1 | Context data display for a graphically interactive voice response system | Electricity | 4 | Active |
| US10812658B1 | Systems and methods for optimizing performance metrics for contact centers | Electricity | 4 | Active |
| US11019209B2 | System for accessing an active call bar for a graphically interactive voice response system | Electricity | 3 | Active |
| US11146681B2 | Systems and methods for scheduling deferred queues | Electricity | 2 | Active |
| US11943391B1 | Method and apparatus for routing communications within a contact center | Electricity | 2 | Active |
| US11736616B1 | Method and apparatus for automatically taking action based on the content of call center communications | Electricity | 2 | Active |
| US11328205B2 | Generating featureless service provider matches | Physics | 1 | Active |
| US11971908B2 | Method and apparatus for detecting anomalies in communication data | Physics | 1 | Active |
| US11706339B2 | System and method for communication analysis for use with agent assist within a cloud-based contact center | Electricity | 1 | Active |
| US11201964B2 | Monitoring and listening tools across omni-channel inputs in a graphically interactive voice response system | Electricity | 1 | Active |
| US11076049B2 | Systems and methods for routing communications to agents based on attributes | Physics | 1 | Active |
| US10824979B1 | Systems and methods for optimizing performance metrics for contact centers | Electricity | 1 | Active |
| US10887463B1 | Method of using multi-dimensional presence model to manage call-center agent load | Electricity | 1 | Active |
| US11012567B2 | System of graphical programming for an interactive voice response system | Electricity | 1 | Active |
| US10931824B1 | Scheduling agents using skill group weights | Electricity | 0 | Active |
| US10827070B1 | Systems and methods for optimizing performance metrics for contact centers | Electricity | 0 | Active |
| US10785374B1 | Optimized dynamic number insertion (DNI) | Physics | 0 | Active |
| US12271848B2 | Systems and methods for recommending rules for routing calls | Electricity | 0 | Active |
| US11736615B2 | Method, apparatus, and computer-readable medium for managing concurrent communications in a networked call center | Electricity | 0 | Active |
| US11783246B2 | Systems and methods for workforce management system deployment | Electricity | 0 | Active |
Source: USPTO / EPO open patent data. Counts and citation impact are objective bibliographic measures.