Techniques for adapting behavioral pairing to runtime conditions in a task assignment system
US10860371B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 3, 2019 |
| Grant date | Dec 8, 2020 |
| Priority date | — |
| Expiry date | Dec 3, 2039 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/016
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Techniques for adapting behavioral pairing to runtime conditions in a task assignment system are disclosed. In one particular embodiment, the techniques may be realized as a method for adapting behavioral pairing to runtime conditions in a task assignment system comprising: determining, by at least one computer processor communicatively coupled to and configured to operate in the task assignment system, at least two pairing models for assigning tasks in the task assignment system; monitoring, by the at least one computer processor, at least one parameter of the task assignment system; and selecting, by the at least one computer processor, one of the at least two pairing models based on a value of the at least one parameter.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.