Afiniti, Ltd.
92Patents
92Active
92Granted
51Portfolio score
Filing activity: Jun 30, 2015 → Nov 16, 2023
Most-cited patents
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US9930180B1 | Techniques for behavioral pairing in a contact center system | Electricity | 53 | Active |
| US9942405B1 | Techniques for behavioral pairing in a contact center system | Electricity | 47 | Active |
| US10757262B1 | Techniques for decisioning behavioral pairing in a task assignment system | Physics | 5 | Active |
| US10863026B2 | Techniques for workforce management in a contact center system | Electricity | 5 | Active |
| US10496438B1 | Techniques for adapting behavioral pairing to runtime conditions in a task assignment system | Physics | 4 | Active |
| US10917526B1 | Techniques for decisioning behavioral pairing in a task assignment system | Physics | 3 | Active |
| US11258907B2 | Matching using agent/caller sensitivity to performance | Electricity | 3 | Active |
| US10757261B1 | Techniques for pairing contacts and agents in a contact center system | Physics | 3 | Active |
| US11196865B2 | Techniques for decisioning behavioral pairing in a task assignment system | Physics | 2 | Active |
| US11019214B2 | Techniques for pairing contacts and agents in a contact center system | Physics | 2 | Active |
| USRE48412E1 | Balancing multiple computer models in a call center routing system | General | 1 | Active |
| US11736614B2 | Techniques for decisioning behavioral pairing in a task assignment system | Physics | 1 | Active |
| US10860371B2 | Techniques for adapting behavioral pairing to runtime conditions in a task assignment system | Physics | 1 | Active |
| US11418651B2 | Techniques for pairing contacts and agents in a contact center system | Physics | 1 | Active |
| US11863708B2 | Matching using agent/caller sensitivity to performance | Electricity | 1 | Active |
| US11218597B2 | Techniques for behavioral pairing in a contact center system | Electricity | 1 | Active |
| US11178283B2 | Techniques for workforce management in a contact center system | Electricity | 0 | Active |
| US11356556B2 | Techniques for benchmarking performance in a contact center system | Emerging Cross-Sectional Technologies | 0 | Active |
| US11425249B2 | Techniques for benchmarking pairing strategies in a contact center system | Electricity | 0 | Active |
| US10951767B2 | Techniques for benchmarking pairing strategies in a contact center system | Electricity | 0 | Active |
| US11922213B2 | Techniques for behavioral pairing in a task assignment system | Physics | 0 | Active |
| US11258905B2 | Techniques for error handling in a task assignment system with an external pairing system | Electricity | 0 | Active |
| US11283930B2 | Techniques for behavioral pairing in a contact center system | Electricity | 0 | Active |
| US11115534B2 | Techniques for behavioral pairing in a contact center system | Electricity | 0 | Active |
| US11445062B2 | Techniques for behavioral pairing in a task assignment system | Electricity | 0 | Active |
Source: USPTO / EPO open patent data. Counts and citation impact are objective bibliographic measures.