System and method for automated contact center agent workstation testing
US10873546B2 · kind B2 · utility
1Cited by
0References
18Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Apr 23, 2019 |
| Grant date | Dec 22, 2020 |
| Priority date | — |
| Expiry date | Apr 23, 2039 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L67/02
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A system for automated contact center agent thick client workstation testing. The invention uses a workstation test execution manager. The workstation test execution manager acts as the interface between the client interaction software systems testing system and analyst controlled test device, executes an extensive set of robust test directive commands with underlying routines to be used to specify test conditions without the use of programming ability on the part of the analyst, uses a robust set of report item and format choice designators to allow easy selection of a range of report content and styles.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.