Method and apparatus for guiding service flow

US10915925B2 · kind B2 · utility

Assignee

• Alibaba Group Holding Limited · KY

Inventors

• Weiwei Ding · Hangzhou City, CN
• Chen Tao · Sugar Land, US
• Feng Jin · Shanghai, CN
• Zhenyu Lu · Hubei, CN
• Jiajun Wen · Hangzhou City, CN
• Yonggang Du · Hangzhou City, CN
• Wenming He · Qinhuangdao City, CN
• Zhaolin Feng · Hangzhou City, CN
• Zhirong Yang · Nanhu, CN
• Kai Yang · Beijing, CN

Key dates

• Filing date: Sep 6, 2019
• Grant date: Feb 9, 2021
• Expiry date: Sep 6, 2039

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04L67/55
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

In an implementation, guiding a service flow is described. Historical behavior data of one or more users who use a target service is obtained for the target service. The historical behavior data is analyzed to obtain one or more user features. One or more target users are selected from one or more users who do not use the target service based on the one or more user features. Each target user has at least one of the one or more user features. Service flow guiding information is sent to each target user. The service flow guiding information guides each target user to use the target service.