Patent · US Active

System and method for interactivity testing of text-based customer communications

US10965579B2 · kind B2 · utility

1Cited by

5References

9Claims

0Family size

Assignee

Cyara Solutions Pty Ltd · AU

Inventors

Geoff Willshire · Brisbane, AU
Gavin Sansom · Gosford, AU

Key dates

Filing date	Jul 3, 2019
Grant date	Mar 30, 2021
Priority date	—
Expiry date	Sep 26, 2039

Classification

Technology area (CPC H)Electricity
CPC primaryH04L51/214
WIPO fieldComputer technology
WIPO sectorElectrical engineering

Abstract

A system and method for interactivity testing of text-based customer communications which allows for interactivity testing of different forms of text-based communications with a contact center including two-factor authentication testing, multi-modal communication testing, and load testing.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.