Systems and methods for providing coachable events for agents
US11005994B1 · kind B1 · utility
0Cited by
13References
21Claims
0Family size
Assignee
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Key dates
| Filing date | May 14, 2020 |
| Grant date | May 11, 2021 |
| Priority date | — |
| Expiry date | May 14, 2040 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/401
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method for providing coachable events for agents within a call center is provided. Behavior score waveforms for interactions and behaviors can be determined. Events can be identified in the behavior score waveforms within identified durations, and a relevancy of one or more events to one or more behaviors can be determined.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.