System of graphical programming for an interactive voice response system
US11012567B2 · kind B2 · utility
1Cited by
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20Claims
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Key dates
| Filing date | Nov 30, 2019 |
| Grant date | May 18, 2021 |
| Priority date | — |
| Expiry date | Nov 30, 2039 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2242/14
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
The graphical programming call router features a rich library of powerful and easy-to-use components that administrators can use to seamlessly drop in contact center actions such as data dips, complex interactive voice responses (“IVRs”) and call recordings, among many others. This makes it easy to visualize the exact structure and outcome of any call flow. The graphical programming call router also offers granular queue management functionality so you can get specific around call prioritization, wait time and time-based actions on virtual queues.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.