Method and system for proactive fraudster exposure in a customer service channel
US11039012B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jul 30, 2019 |
| Grant date | Jun 15, 2021 |
| Priority date | — |
| Expiry date | Feb 19, 2040 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/6054
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A computer-implemented method for proactive fraudster exposure in a customer service center having multiple service channels is provided herein. The computer-implemented method may collect call interactions based on predefined rules by a calls collection engine and store the collected call interactions. The computer-implemented method may further analyze the call interactions by a Proactive Fraud Exposure engine by: (i) generating a voiceprint for each call interaction; (ii) using machine learning technique to group the call interactions into one or more clusters based on respective voiceprints in the voiceprints database; (iii) storing the one or more clusters; and (iv) ranking and classifying the one or more clusters to yield a list of potential fraudsters. The computer-implemented method may further transmit the list of potential fraudsters to a user to enable the user to review said list of potential fraudsters and to add fraudsters from the list to a watchlist database.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.