Agent interaction during operation of an unmanned delivery service
US11100453B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Jul 8, 2015 |
| Grant date | Aug 24, 2021 |
| Priority date | — |
| Expiry date | Feb 25, 2038 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04N5/77
- WIPO fieldAudio-visual technology
- WIPO sectorElectrical engineering
Abstract
Embodiments disclosed herein provide systems, methods, and computer readable media for providing agent interaction during item delivery in an unmanned delivery service. In a particular embodiment, a method provides determining that a first agent of a contact center should communicate through an unmanned delivery device at a first delivery location, wherein the unmanned delivery device transports a first item for delivery to the first delivery location. The method further provides connecting a first client system operated by the first agent to the unmanned delivery device when the unmanned delivery device is at the first delivery location and exchanging communications for the agent between the first client system and the unmanned delivery device.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.