Systems and methods for calling party authentication
US11100548B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Apr 3, 2017 |
| Grant date | Aug 24, 2021 |
| Priority date | — |
| Expiry date | Oct 26, 2038 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/6045
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Methods and systems described in this disclosure are directed to authentication of calling parties. The authentication of calling parties applies to simultaneous voice and/or data communications with multiple parties over multiple electronic mediums including a variety of electronic devices. A user can continue to maintain a data exchange session with a representative of an entity offering the goods or services of interest to the user across more than one user device. In some embodiments, a user can invite other parties in a multi-party call involving the user and the representative. Various embodiments for multi-party and multi-device authentication mechanisms are described herein. In some embodiments, the system calculates an estimated call waiting time for a user to speak with the representative.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.