Patent · US Active

Mobile dashboard for automated contact center testing

US11178080B2 · kind B2 · utility

1Cited by

0References

8Claims

0Family size

Assignee

Cyara Solutions Pty Ltd · AU

Inventors

Alok Kulkarni · Melbourne, AU
Geoff Willshire · Brisbane, AU
Gavin Sansom · Gosford, AU

Key dates

Filing date	Dec 18, 2019
Grant date	Nov 16, 2021
Priority date	—
Expiry date	Dec 18, 2039

Classification

Technology area (CPC H)Electricity
CPC primaryH04L51/56
WIPO fieldDigital communication
WIPO sectorElectrical engineering

Abstract

A mobile dashboard for automated contact center testing gives up-to-the-minute status reports on your customer experience, enabling you to make operational decisions and drill down to the source of an issue while on the go. A mobile-optimized executive dashboard display can be customized for each unique user, so business and technical stakeholders can filter the display for the customer experience (CX) metrics that are most relevant to them, and configure push notification alerts accordingly.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.