Techniques for decisioning behavioral pairing in a task assignment system
US11196865B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Feb 8, 2021 |
| Grant date | Dec 7, 2021 |
| Priority date | — |
| Expiry date | Feb 8, 2041 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/063112
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Techniques for decisioning behavioral pairing in a task assignment system are disclosed. In one particular embodiment, the techniques may be realized as a method for decisioning behavioral pairing in a task assignment system comprising: determining, by at least one computer processor communicatively coupled to and configured to operate in the task assignment system, a plurality of possible task-agent pairings among at least one task waiting for assignment and at least one agent available for assignment; and selecting, by the least one computer processor for assignment in the task assignment system, a first task-agent pairing of the plurality of possible task-agent pairings based at least in part on a first offer set to be offered by the agent or a first compensation to be received by the agent.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.