Monitoring and listening tools across omni-channel inputs in a graphically interactive voice response system
US11201964B2 · kind B2 · utility
1Cited by
99References
21Claims
0Family size
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Key dates
| Filing date | Apr 1, 2021 |
| Grant date | Dec 14, 2021 |
| Priority date | — |
| Expiry date | Apr 1, 2041 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/355
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
The graphical programming call router features a rich library of powerful and easy-to-use components that administrators can use to seamlessly drop in contact center actions such as data dips, complex interactive voice responses (“IVRs”) and call recordings, among many others. This makes it easy to visualize the exact structure and outcome of any call flow. The graphical programming call router also offers granular queue management functionality so you can get specific around call prioritization, wait time and time-based actions on virtual queues.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.