Pre-chat intent prediction for dialogue generation
US11223582B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Mar 17, 2020 |
| Grant date | Jan 11, 2022 |
| Priority date | — |
| Expiry date | Mar 17, 2040 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/216
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
In certain embodiments, pre-chat intent prediction and dialogue generation may be facilitated. In some embodiments, a chat initiation request may be obtained from a user. The latest activity information associated with the user may be provided to a prediction model to obtain a first set of predicted intents of the user. For each intent of the first set of predicted intents, a candidate question may be selected from a question set based on the candidate question matching the intent. Within ten seconds of the chat initiation request, the candidate questions may be simultaneously presented on the chat interface. Based on negative feedback obtained via the chat interface with respect to the candidate questions, additional candidate questions matching the second set of predicted intents may be presented on the chat interface. In some embodiments, the negative feedback may be provided to the prediction model to update configurations of the prediction model.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.