System and method for financial services kiosk features
US11295285B1 · kind B1 · utility
Assignee
Inventor
Key dates
| Filing date | Apr 4, 2017 |
| Grant date | Apr 5, 2022 |
| Priority date | — |
| Expiry date | Feb 17, 2039 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04N7/185
- WIPO fieldAudio-visual technology
- WIPO sectorElectrical engineering
Abstract
A system including voice, video, and chat capability at financial services kiosks (e.g., ATMs) is disclosed. The voice, video, and chat and capabilities may be implemented using Web Real-Time Communication (WebRTC). A customer can complete all transactions and interactions with a live person in real time at the financial services kiosk. The financial services kiosk can be located anywhere in the world and only requires an Internet connection to support the system. The live person is remotely located from the financial services kiosk and can be available 24/7. The live person may be a teller or specialist located in a contact center.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.