Prashant Desai
35Patents
6h-index
22Co-inventors
65Inventor score
Filing activity: Apr 17, 2007 → Jul 24, 2023
Most-cited inventions
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US8606921B2 | Load balancing based on deep packet inspection | Electricity | 41 | Active |
| US9922649B1 | System and method for customer interaction management | Electricity | 27 | Active |
| US9020131B2 | Contact center call back | Electricity | 10 | Active |
| US9667790B1 | Method and system for conveying context data in a multi-channel and omni-channel environment | Electricity | 9 | Active |
| US8718272B2 | Contact center routing | Electricity | 7 | Active |
| US8837711B2 | Dynamic update of skills database | Electricity | 7 | Active |
| US8699697B2 | Providing caller-specific information | Electricity | 5 | Active |
| US9628488B1 | Method and system for sensitive data abstraction | Electricity | 4 | Active |
| US10129396B1 | System and method for providing self-service while on hold during a customer interaction | Electricity | 4 | Active |
| US8573474B2 | Technical support systems and methods | Electricity | 3 | Active |
| US11295285B1 | System and method for financial services kiosk features | Electricity | 3 | Active |
| US8229090B2 | Voice portal communications | Electricity | 2 | Active |
| US8594310B2 | Intelligent call transfer between call centers | Electricity | 2 | Active |
| US10410633B2 | System and method for customer interaction management | Electricity | 2 | Active |
| US9819655B1 | Method and system for sensitive data abstraction | Electricity | 2 | Active |
| US10257351B2 | System and method for providing self-service while on hold during a customer interaction | Electricity | 1 | Active |
| US8477909B2 | Testing call routing | Electricity | 1 | Active |
| US10291780B1 | Method and system for conveying context data in a multi-channel and omni-channel environment | Electricity | 1 | Active |
| US9020133B2 | Call occupancy management | Physics | 1 | Active |
| US8442207B2 | System and method for observing a communication session | Electricity | 1 | Active |
| US8621004B2 | Method and system for transfer of calls from an IP based phone | Electricity | 1 | Active |
| US8428243B2 | Method and system for trunk independent gateway transfer of calls | Electricity | 1 | Active |
| US8200189B2 | Voice portal to voice portal VoIP transfer | Electricity | 1 | Active |
| US11706345B1 | Answer time prediction in a contact center service of a provider network | Electricity | 1 | Active |
| US12271741B2 | Critical event management using predictive models, and related methods and software | Electricity | 0 | Active |
Source: USPTO / EPO open patent data. Inventor disambiguation is heuristic; counts are objective bibliographic measures.