Patent · US Active

Generating featureless service provider matches

US11328205B2 · kind B2 · utility

1Cited by
97References
20Claims
0Family size

Assignee

Inventor

Key dates

Filing dateAug 23, 2019
Grant dateMay 10, 2022
Priority date—
Expiry dateNov 26, 2040

Classification

  • Technology area (CPC G)Physics
  • CPC primaryG06N3/047
  • WIPO fieldComputer technology
  • WIPO sectorElectrical engineering

Abstract

The present disclosure relates to systems, non-transitory computer-readable media, and methods that utilize featureless supervised or unsupervised machine learning to generate service provider match predictions based on raw communication data. In one or more embodiments, the disclosed systems utilize a trained service provider match neural network to generate a service provider match prediction based on raw communication data associated with an incoming audio, text, or video communication. In response to the generated service provider match prediction, the disclosed systems can route the incoming communication to the matched service provider.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.