Dynamic text message processing implementing endpoint communication channel selection
US11620452B2 · kind B2 · utility
1Cited by
5References
21Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Feb 19, 2020 |
| Grant date | Apr 4, 2023 |
| Priority date | — |
| Expiry date | Aug 7, 2040 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/214
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
The present disclosure relates generally to providing a concierge service to handle a wide variety of topics and user intents via a text messaging interface. The concierge service can be part of a connection management system that can dynamically manage and facilitate natural language conversations between a user making a request or providing an instruction and one or more endpoints for the purposes of fulfilling the request or instruction.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.