System and method for managing resources of an enterprise
US11621932B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 31, 2014 |
| Grant date | Apr 4, 2023 |
| Priority date | — |
| Expiry date | Oct 24, 2035 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M7/0045
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A resource managing computer system for managing at least one resource in an enterprise is disclosed. The resource managing computer system includes a communication interface for establishing at least one web based chat communication session with at least one customer. The system further includes a monitoring module for monitoring one or more parameters associated with the at least one web based chat communication session. The system further includes a computing module for computing at least one confidence score based on the one or more monitored parameters of the at least one web based chat communication session. The system further includes an allocation module for allocating the at least one resource to the at least one web based chat communication session, wherein the allocation is performed based on the at least one computed confidence score.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.