System and method for communication analysis for use with agent assist within a cloud-based contact center
US11706339B2 · kind B2 · utility
1Cited by
101References
18Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Oct 30, 2019 |
| Grant date | Jul 18, 2023 |
| Priority date | — |
| Expiry date | Sep 16, 2041 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/6072
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Methods to reduce agent effort and improve customer experience quality through artificial intelligence. The Agent Assist tool provides contact centers with an innovative tool designed to reduce agent effort, improve quality and reduce costs by minimizing search and data entry tasks The Agent Assist tool is natively built and fully unified within the agent interface while keeping all data internally protected from third-party sharing.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.