System and methods for an automated chatbot testing platform
US11722598B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 25, 2022 |
| Grant date | Aug 8, 2023 |
| Priority date | — |
| Expiry date | Aug 25, 2042 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L15/26
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system and method for automated chatbot testing to provide training and quality assurance of conversational artificial intelligence systems, comprising a chatbot testing administrator interface which allows chatbot makers to define what a chatbot is supposed to do, create test scripts to test the performance of the chatbot, and review the results of the chatbot tests, a chatbot testing server which provides and interface between chatbot testing agents and the administrator interface, instantiates chatbot agents and distributes them across available hardware and runs testing programs which activate, configure, and deactivate chatbot testing agents as needed. A plurality of chatbot agents may be running in parallel to provide automated testing based upon test script configuration.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.