Automated conversational response generation
US11736423B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | May 4, 2021 |
| Grant date | Aug 22, 2023 |
| Priority date | — |
| Expiry date | May 4, 2041 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F2201/865
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Systems, computer-implemented methods, and/or computer program products facilitating a process to identify and respond to a primary electronic message are provided. According to an embodiment, a system can comprise a memory that stores computer executable components and a processor that executes the computer executable components stored in the memory. The computer executable components can include a determination component can determine that a primary electronic message has not received a response electronic message. An analysis component can generate a generated electronic message addressing the informational or emotional content of the primary electronic message. In one or more embodiments, an updating component can update the analytical model based on one or more feedbacks to the generated electronic message, where the analytical model can remain active while being updated. The one or more feedbacks can comprise a feedback from an entity-in-the-loop monitoring outputs of the analytical model including the generated electronic message.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.