Enabling a mode of interaction to support specially-abled needs of agents, via a web app in a contact center
US11838287B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Jan 21, 2021 |
| Grant date | Dec 5, 2023 |
| Priority date | — |
| Expiry date | Sep 20, 2041 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F2221/2141
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A computerized-method for enabling a mode of interaction to support specially-abled needs of agents, via a web-app, in a contact-center. The computerized-method is operating an Application Programming Interface (API) client. The API-client includes receiving credentials from a user, upon login of the user to the web-app and then communicating with an authentication-server for an authentication-service and forwarding the credentials thereto. After successful completion, forwarding the credentials to an authorization-service that is retrieving a preassigned disability role-ID, according to the credentials and transmitting a preassigned disability role-ID in an access-token. The API-client receives the access-token, having the preassigned disability role-ID and sends the access-token to the authorization-service, to receive a permissions-list, according to the preassigned disability role-ID of the user and then stores the permissions-list of the user on a database associated with the API-Client and loads a component to support specially-abled needs, according to the stored permissions-list.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.