Techniques for behavioral pairing in a task assignment system
US11922213B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jan 15, 2021 |
| Grant date | Mar 5, 2024 |
| Priority date | — |
| Expiry date | Jan 15, 2041 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F2209/5021
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Techniques for behavioral pairing in a task assignment system are disclosed. In one particular embodiment, the techniques may be realized as a method for behavioral pairing in a task assignment system comprising: determining, by at least one computer processor communicatively coupled to and configured to operate in the task assignment system, a priority for each of a plurality of tasks; determining, by the at least one computer processor, an agent available for assignment to any of the plurality of tasks; and assigning, by the at least one computer processor, a first task of the plurality of tasks to the agent using a task assignment strategy, wherein the first task has a lower-priority than a second task of the plurality of tasks.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.