System and method for improvements to pre-processing of data for forecasting
US11968327B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | May 24, 2023 |
| Grant date | Apr 23, 2024 |
| Priority date | — |
| Expiry date | May 24, 2043 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L67/565
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
An on-premises system for pre-processing data for forecasting according to an embodiment includes at least one processor and at least one memory having a plurality of instructions stored thereon that, in response to execution by the at least one processor, causes the on-premises system to receive a request to forecast contact center data using a cloud system, determine a first number of interactions per unit of time for a source interval, determine a second number of units of time in a destination interval, and determine a third number of interactions in the destination interval based on the first number of interactions per unit of time for the source interval and the second number of units of time in the destination interval.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.