Genesys Cloud Services, Inc.
37Patents
37Active
37Granted
66Portfolio score
Filing activity: Dec 30, 2019 → Mar 15, 2024
Most-cited patents
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US11438458B1 | System and method for improvements to pre-processing of data for forecasting | Electricity | 3 | Active |
| US12184490B2 | Automated configuration and deployment of contact center software suite | Electricity | 1 | Active |
| US12095949B2 | Real-time agent assist | Physics | 1 | Active |
| US11893904B2 | Utilizing conversational artificial intelligence to train agents | Electricity | 1 | Active |
| US11626988B2 | Blockchain-based technologies for hyper-personalized interactions across enterprises | Electricity | 1 | Active |
| US12101281B2 | Technologies for asynchronously restoring an incomplete co-browse session | Electricity | 1 | Active |
| US11700328B2 | System and method for improvements to pre-processing of data for forecasting | Electricity | 1 | Active |
| US11778099B2 | Systems and methods relating to predictive routing and occupancy balancing | Electricity | 1 | Active |
| US11734624B2 | Method and system for scalable contact center agent scheduling utilizing automated AI modeling and multi-objective optimization | Electricity | 1 | Active |
| US12225159B2 | Technologies for adaptive predictive routing in contact center systems | Electricity | 0 | Active |
| US12212714B2 | Technologies for automated process discovery in contact center systems | Electricity | 0 | Active |
| US12316807B2 | Technologies for agent interaction analysis using artificial intelligence | Electricity | 0 | Active |
| US11765269B2 | Technologies for incorporating an augmented voice communication into a communication routing configuration | Electricity | 0 | Active |
| US11637701B2 | Technologies for conducting a data transaction between enterprises using a permissioned blockchain infrastructure and an oracle system | Electricity | 0 | Active |
| US12417259B2 | System and method for finetuning automated sentiment analysis | Physics | 0 | Active |
| US11895061B2 | Dynamic prioritization of collaboration between human and virtual agents | Electricity | 0 | Active |
| US12425517B2 | Technologies for leveraging artificial intelligence for post-call actions in contact center systems | Electricity | 0 | Active |
| US12273463B2 | Technologies for blockchain-based data transparency and authentication | Electricity | 0 | Active |
| US11588836B2 | Systems and methods relating to neural network-based API request pattern analysis for real-time insider threat detection | Electricity | 0 | Active |
| US12210453B2 | Technologies for configurable caching, deduplication, and rate limit handling | Physics | 0 | Active |
| US12353831B2 | Inverse text normalization of contact center communications | Physics | 0 | Active |
| US12418615B2 | Technologies for contact center agent incentivization via automated gamification | Physics | 0 | Active |
| US12425519B2 | Systems and methods for relative gain in predictive routing | Electricity | 0 | Active |
| US12067613B2 | Technologies for data bidding and negotiating in an enterprise system using a permissioned blockchain infrastructure | Electricity | 0 | Active |
| USD1094411S1 | Display screen or portion thereof with animated graphical user interface | General | 0 | Active |
Source: USPTO / EPO open patent data. Counts and citation impact are objective bibliographic measures.